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ABOUT US
Healthcare research & CX strategy
that move decisions forward
Brown Hound brings together rigorous market research with customer experience (CX) strategy to help healthcare, pharma and medtech teams make stronger commercial, product and digital decisions.
We validate opportunities, clarify audience needs and help shape patient, HCP and customer journeys — turning evidence into practical action and better real-world experiences.
WHY WE EXIST
Better healthcare starts with better understanding.
Healthcare organisations bring together deep expertise, shared ambition and a focus on better outcomes. But across different teams, the true audience need can get sometimes lost.
1.
Shared purpose
Across the differing approaches and teams, our uniting purpose is the shared determination to improve health outcomes.
2.
Specialist disciplines
Research, CX and engagement are strong in their own right, but when developed separately, useful connections can be missed.
3.
Audience
need
As commercial and delivery priorities move forward, patient, HCP and stakeholder needs can get pushed to the edges.
Brown Hound connects the bigger picture, while keeping specialist expertise distinct.
WHAT WE DO
Two specialist disciplines.
Strong independently, connected when it matters.
Insight &
Evidence
Healthcare market research
Quantitative and mixed-method research that helps product, service and commercial teams understand markets, audiences and opportunities - and make confident and informed decisions.
Market & opportunity research
Segmentation & audience profiling
Insight synthesis & decision support
CX and digital communication strategy that connects journeys, digital tools, content and channels around patient, HCP and stakeholder needs - from experience definition through to implementation and orchestration.
Journey & ecosystem mapping
CX & digital pathway optimisation
Digital tool strategy & implementation
Content & channel orchestration
Experience &
Engagement
Healthcare CX & digital experience strategy
Experience & Engagement
CX and engagement strategy that connects journeys, digital tools, content and channels around patient, HCP and stakeholder needs, from experience definition through to implementation and optimisation.
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Journey and ecosystem mapping
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CX and digital pathway optimisation
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Digital tool strategy and implementation
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Strategic content and channel orchestration
CLIENTS & PARTNERS
Built to work across healthcare.
We work directly with healthcare organisations and alongside specialist agency partners.
Pharma
Brand · Commercial · Medical · Insights · Communications ·
Patient Engagement
Medtech
Product · Commercial · Marketing · Insights · Communications · Innovation
NHS, public health & charities
Strategy · Transformation · Communications · Engagement · Digital · Patient Experience
Agency partners
Research · Healthcare Comms · Strategy · Medical Education · Digital · CX/UX
THE TEAM
Senior specialists, directly involved.
Director | Insight & Evidence
Matthew Bowles
Matthew uses quantitative and mixed-method research to turn complex product, market, and service questions into confident decisions.
Director | Experience & Engagement
Aimie Bowles
Aimie connects audience understanding, CX/UX,, content and channels to create clearer healthcare experiences that drive engagement and action.
WORKING WITH US
The right response comes from listening first.
You may be developing something new, improving an established product or trying to understand why something is not working.
Bring us in when you need...
More understanding
Build a clearer picture of the audience, market, product, or experience
Audits · Reviews · Discovery
Senior direction
Bring experienced, independent thinking to clarify priorities and define the right way forward
Insight · Workshops · Strategy
Help to deliver
Turn an agreed direction into a practical plan, journey, or engagement approach.
Bespoke project delivery
Let's talk
Tell us what is happening, what you are trying to achieve or where the work is getting stuck. We will help shape the right route through.
Prefer email? Write to us directly at hello@wearebrownhound.com.